- Powerlink 3.8.0 New Features
- Wairoa District Council - WWTP Tidal Clock project
- NEW SMS Alarm modem power switch
- Email Data & Graphs in Excel
- September 2017 Training Courses
- Improving Disaster Resilience
- Operating System Upgrades
In this issue:
Season Greetings - a year of change!
2016 has been Abbey Systems' "Annus Horribilis". The 7.8 earthquake that struck Kaikoura early on 14 November fractured multiple faults and claimed two lives. It also caused significant damage to buildings 150km away here in Wellington. Fortunately our building wasn't one of them and most staff were back at work by the following day, that is until torrential rain caused several days of further transport issues in the region. After the 2013 quakes in Seddon we had relocated emergency RTU stock to Hamilton, as backup for our customers. It's not been needed this time but the Kaikoura shake has again focused us much more closely on building business resilience into Abbey Systems in the immediate future. On a personal level, unsurprisingly emergency water tanks and generators are flying off retailers' shelves here.
The much more emotional event for us this year was Lester Abbey's sudden death on a business trip to the US in June. Many of us have worked for Lester and Abbey Systems for decades and it was like losing a parent. Lester was friends with everyone, including his employees. Following his death Tim Naylor was appointed Abbey Systems Managing Director; Tim was Lester's business partner and is a 50% shareholder in Abbey Systems.
One of the reasons for Lester's trip to the US in June was that our US Office Manager, Walt Tevis is retiring at the end of 2016 and it was an opportunity to review the US business model again. As a result of the events that unfolded, Abbey Systems has since closed its US office in Eugene, effective the end of November 2016. All of our US RTU stock has been sent to our Utah Distributors, Remote Control Systems in Salt Lake City. They will look after our West Coast customers' hardware requirements. Walt previously worked for Umpqua Basin Water Association in Roseburg, Oregon and was instrumental in choosing our Swampfox VHF product for their system after a succesful trial period. We'd like to thank Walt for choosing Abbey products and his following 6 years of service to Abbey Systems Inc. and wish him and Darci all the best for the future.
We want to welcome our newest customers, Mackenzie District Council. Mackenzie have already installed several Swampfox WTP site RTUs and use our Securelink product to remotely access Aspex HMI screens from their iPads.
Other notable sales this year include;
Tim Naylor & the staff of Abbey Systems wish to thank all of our customers for your business over the last 12 months. We value our relationships with you and look forward to building on them in the New Year.
We wish you and your families a Merry Christmas & Happy New Year.
Seasons Greetings from Abbey Systems
New Zealand Office Hours
The New Zealand office closes 12 noon Friday 23th December 2016 and reopens 8:30am Monday 9th January 2017.
After Hours Emergency Support
During the Christmas/New Year holiday break our phones will contain a recorded message directing callers to Answer Services. Urgent calls for Assistance will be forwarded to an Abbey Systems Staff member to respond to. Do bear in mind though, that our Support Contracts do not cover After Hours, Weekends or Public Holiday callouts, so any calls during the period will attract additional costs. These can be steep, especially if we have to call in specialised staff to resolve an issue during their holidays. So we recommend all customers take the following procautions;
Answer Services +64 (4) 494 1758
Effective Monday 26 September 2016 the Shareholders of Abbey Systems Ltd are pleased to advise all customers, suppliers & colleagues of the appointment of Mr Timothy Naylor to the position of Managing Director. Tim was previously the Development Director and is a Shareholder of Abbey Systems. He has been with Abbey Systems since 1980.
Two new DNP3 firmware features are available to customers using DNP3 as the comms protocol to remote sites;
DNP3 Analog Events - New firmware allows Abbey Systems DNP3 RTUs to store Analog "Events" from site measurements, rates or pulse inputs.
DNP3/IP Maintenance Master - Allows concurrent connection with a DNP3 SCADA Master to existing DNP3/IP Abbey M32c based RTUs, for remote support.
further details below.
To all friends & customers of Abbey Systems.
It is with heavy hearts we received the following information last week from the USA, concerning the death of Abbey Systems founder and Managing Director, Lester Abbey.
Thank you for the condolences, emails, calls, visits and flowers that we have received over the last week. The Abbey family have asked we let everyone know Lester's funeral arrangements, in the USA and in New Zealand and an invitation is extended to anyone who wishes to attend either of the services.
Thursday July 7th, 1pm
Goble's Fortuna Mortuary
560 12th Street
Fortuna, CA 95540
tel 707 725 2294
Wellington, New Zealand
Friday 15 July at 1pm
Old St Paul's
34 Mulgrave Street
At the recent 2015 Water New Zealand Conference & Trade show, held in Hamilton, New Zealand, Lester Abbey, Abbey Systems' Managing Director, presented a paper outlining "Resilience in Water & Wastewater Telemetry & Control Systems". His observations and anecdotes apply equally to the Power, Telco, & Petrochem industries, and anyone involved in managing assets over large and small geographical areas. You can find a copy of Lester's paper here /resilience-in-water--wastewater-telemetry--control-systems-2015.html
"Spark" (ex Telecom New Zealand) last week announced the end of their Analogue Paging Service by 31 March 2017. Most of our customers; Water Utilities & Power companies have already migrated to alternatives, like SMS modems or email to send Alarms to cellphones & smartphones. These newer services have the added benefit in that they allow the Alarm to be acknowledged from the phone, cancelling any Alarm escalation designed into their system. For alternatives please contact email@example.com . cell 021 434 782. For Spark's official announcement and pricing please see below.
Verizon USA has ceased support for TAP, the paging system protocol used by a number of our customers in the USA to send Alarms to pagers and cellphones, and shut the system down last week. Abbey Systems has an alternative Powerlink email module which has been popular and can be added to Powerlink SCADA Systems, so that Alarms can still be sent to cellphones. It uses your Carrier's SMS Gateway to convert the email to an outgoing SMS message which is then sent it to the appropriate user. One benefit of using email is that Alarms can also be acknowledged by the receiver preventing any programmed escalation.
For pricing & availability please contact our US Office or your US Distributor for more details.